Claims and Dispute Policy

Welcome to ASAP Groceries. We value your satisfaction and strive to provide the best possible service and quality products. This Claims and Dispute Policy is designed to clarify the procedures and options available to you should you experience an issue with any of our products or services.

1. Introduction

This policy outlines the process for submitting claims and disputes related to purchases from ASAP Groceries. It covers all steps from how to file a claim to how disputes are resolved.

2. Definitions

• Claim: A request made by a customer regarding the receipt of a product or service that did not meet the expected standards as advertised by ASAP Groceries.
• Dispute: A disagreement between ASAP Groceries and a customer concerning the resolution of a claim.

3. Filing a Claim

Steps to File a Claim:

• Contact our Customer Service team via email at [email protected] or by phone at [Your Phone Number] as soon as you notice an issue.
• Provide a detailed description of the problem, including photographs, order number, and any other documentation that supports your claim.
• Submit your claim within 30 days of the delivery or service date.

Response Time:

• ASAP Groceries will acknowledge receipt of your claim within 2 business days.
• We aim to resolve all claims within 14 business days of receipt. If more time is needed, we will notify you with an explanation and expected resolution date.

4. Claim Review Process

Upon receipt of a claim, ASAP Groceries will:

• Review the claim and accompanying documentation.
• May request additional information or documentation from you.
• Determine the validity of the claim and inform you of the decision.

5. Resolutions for Valid Claims

If a claim is determined to be valid, ASAP Groceries may offer one of the following resolutions:

• Replacement of the product at no additional cost.
• Credit for future purchases.
• In specific circumstances, a partial or full refund.

Please note, ASAP Groceries does not offer cash returns, but we are committed to ensuring that any issues are resolved satisfactorily.

6. Dispute Resolution

If you disagree with the resolution:

• You may request a re-evaluation of your case by a manager.
• Please provide additional evidence or arguments that you believe should be considered.

Alternative Dispute Resolution:

• If the dispute is not resolved to your satisfaction internally, you may seek mediation or contact an appropriate consumer protection agency.

7. Contact Information for Claims and Disputes

• Email: [email protected]
• Phone: +2424282418

8. Modifications to This Policy

ASAP Groceries reserves the right to modify this Claims and Dispute Policy at any time. All changes will be posted on our website, and the effective date will be updated.